Terms and Conditions

Before using our website (N1 Casino), please read these Terms and Conditions carefully. By registering a Player Account with the website you confirm your consent with the Terms and Conditions.

The fact of using the website confirms your consent with the Terms and Conditions.

The Terms and Conditions including the bonus terms and conditions will be referred to as “the terms” or “the Terms and Conditions”.

The laws of Malta apply to the Terms and Conditions.

In case of other language versions of the terms available, the english version will always prevail.

If one or more term or condition of the general terms and conditions should be declared void by a recognised court, then the remaining general terms and conditions would retain their validity.

In case of any questions, please contact our customer support via email address support@n1casino.com

General

This website is owned and operated by N1 Interactive Ltd. (that's “us”, “our”, “we” or the “Company”), a company incorporated under the laws of Malta with registration number C81457, registered address - 206, Wisely House, Old Bakery Street, Valletta VLT1451, Malta. N1 Interactive Ltd. is licensed in Malta and regulated by the Malta Gaming Authority (www.mga.org.mt) by virtue of the following license: mga/b2c/394/2017 (issued at 01.08.2018).

The website is licensed and regulated by the Malta Gaming Authority under the license MGA/B2C/394/2017 issued on 01.08.2018. Regardless of games played, all deposits and withdrawals are the sole responsibility of the Company and the Company has full responsibility towards the player for the management of funds on the user account.

The Company reserves the right to add additional games not licensed and regulated by the Malta Gaming Authority. Such games will be clearly indicated during the gameplay. Regardless of games played, all deposits and withdrawals are the sole responsibility of the Company and Company has full responsibility towards the player for the management of funds on the user account.

Changes to the Terms and Conditions

Current Terms and Conditions may be changed by the Company when such need occurs. The Company will notify the players of any material changes. However, we also recommend that you visit the Terms and Conditions page regularly to check for possible updates.

In case the Terms and Conditions undergo any material changes, you must re-confirm acceptance before the changes come into effect and you are able to place bets on the Website.

Who can play

By accessing and opening an account and using this website, you confirm and warrant that online gambling is legal and permitted in the jurisdiction where you are located and you will not use the website while resident or temporarily located in any jurisdiction that prohibits use of the website.

The Company reserves the right to ask for the proof of age from the player and limit access to the website or suspend the Player Account to those players who fail to meet this requirement.

It is entirely and solely your responsibility to enquire and ensure that you do not breach laws applicable to you by participating in the games. Depositing real funds and playing for real money is subject to the laws of your country, and it is your sole responsibility to abide by your native regulations.

The availability of the services shall not be interpreted as an offer or invitation on our part to use the services in a country where such use is illegal.

The company will not assume any liability whatsoever in this regard and will not reimburse any deposits, winnings or any losses as a consequence of the violation of any legal provision that may be applicable to the player. It is the player’s sole responsibility to comply at all times with his/her/their own local, national or state laws that relate to online gambling.

Users from the following countries and their territories (“restricted countries”) are not allowed to deposit and play real money games: Afghanistan, Albania, Algeria, Angola, Anguilla, Armenia, Australia, Azerbaijan, Bahrain, Barbados, Belarus, Belgium, Belize, Bosnia and Herzegovina, Brazil, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Cayman Islands, Central African Republic, China, Colombia, Comoros, Congo, Cote D’Ivoire, Cuba, Cuba, Czech Republic, Eritrea, Estonia, Ethiopia, France and its overseas territories (Guadeloupe, Martinique, French Guiana, Réunion, Mayotte, St. Martin, French Polynesia, Wallis and Futuna, New Caledonia), Georgia, Ghana, Gibraltar, Greece, Guatemala, Guinea, Guinea-Bisau, Guyana, Haiti, Hong Kong, Hungary, India, Iraq, Islamic Republic of Iran, Israel, Italy, Jamaica, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Lao PDR, Lebanon, Liberia, Libya, Lithuania, Macau, Mali, Mauritius, Mayotte, Mexico, Moldova, Morocco, Mozambique, Myanmar, Nicaragua, Niger, Nigeria, Niue, North Korea, Norway, North Macedonia, Ontario (Canada), Pakistan, Palestine, Panama, Paraguay, Portugal, Russian Federation, Romania, Rwanda, Réunion, Serbia, Sierra Leone, Slovakia, Slovenia, Somalia, South Sudan, Spain, Sudan, Syrian Arab Republic, Swaziland, Tajikistan, Tanzania, Thailand, the Netherlands, Timor-Leste, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turks and Caicos Islands, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States of America, Uzbekistan, Vanuatu, Venezuela, Yemen, Zimbabwe, Poland, Cyprus, Japan. The casino cannot guarantee successful processing of withdrawals or refunds in the event that player breaches this restricted countries policy.

Casino does not offer services to persons who are identified as Politically Exposed Persons (PEP). If you are identified as a PEP your account will be closed and any remaining on your balance real funds will be returned.

Any bonuses are not available to players from Sweden, including participation in any kind of promotional programs, receiving VIP rewards, as well as exchange of comp points.

The casino accepts strictly adult players (the minimum is eighteen (18) years of age) and players who have reached the age specified by the jurisdiction of player’s place of residence as eligible for online gaming. It is the player’s sole responsibility to inquire about the existing laws and regulations of the given jurisdiction regarding age limitations for online gambling.

To be registered as a player, an individual must submit an application for registration, as well as to provide the following information:

• Date of birth (showing that the player is over eighteen (18) years of age);
• First and Last names;
• Registered address;
• Correct email address;
• Username and password;
• Telephone number.

The Company reserves the right to verify player’s identity. The provided identification, address, contact email and telephone number must be valid. It's the responsibility of the player to ensure that all provided personal information and all the documents as part of the “know your client” (KYC) process are genuine. Fake or fraudulent documents provided will result confiscation of deposits and potential winnings of the player.

The Company reserves the right to ask for the proof of age from the player and limit the access to the website and / or suspend the player’s account to those who fail to meet this requirement.

The Company reserves the right to refuse your registration and / or close your account at its sole discretion. However, all the contractual obligations already made will be honoured.

Additional terms for German players

Setting up a player account. As a part of opening your account you will be required to provide personal details such as your first, last and birth name, date of birth, place of birth, address, nationality and e-mail address. You should ensure that the details provided at registration and thereafter are accurate, complete and kept up to date.

Preliminary/provisional gambling. Please note, that your account should be verified in period of up to 30 days from registration and/or up to a deposit of 150 EUR.

Deposits, winnings and withdrawals. Deposits for participation in the game and winnings would be directly and immediately credited to the player's account. Withdrawals would be processed upon your request.

Obligation to pay-out after closing of player account. If an account is closed, casino pays out any remaining funds to the verified bank account within 5 (five) working days at the latest. No fees would be charged for processing the pay-out. Your account has to be verified and to meet T&C. Otherway casino has right to hold withdrawal until necessary documents are provided or not to pay out due to violation of T&C.

Setting of deposit limit. Upon registration, you will be offered to set an individual monthly deposit limit. This deposit limit should not exceed 1,000 EUR per month per player.

Reality check. Additional waiting period after reality check. Since activation of reality check you will receive a pop-up informing about the elapsed time every hour, which you have to actively acknowledge to continue gambling. Following a confirmation of the reality check pop-up, you will need to wait for another five minutes before you can continue playing.

Accepted currencies

The website allows playing for the following currencies: EUR, USD, CAD/NZD.

Fees and taxes

A player accepts and acknowledges that any tax due on winnings shall be paid by them.

We retain the right to subtract from your cashout all the gambling related fees and taxes that may be applicable based on your gaming activity according to the laws of the jurisdiction of your residence..

For players residing in Germany only: Please note that we charge a 5.3% fee on real money bets (except live games), with cents being rounded up. .

Fee will be debited from your player account at the moment of making the bet. To be clear, if you place a bet of 1 EUR, fee of EUR 0.05 will be debited from your player account along with the bet (1 EUR bet + 0.053 fee rounded up to 0.05. Total deducted amount will be 1.05 EUR).

Round up will only occur with the hundredth from the total amount, with ending digits 1-4 going down and ending digits 5-9 going up. In example: 0.006 will become 0.01, 0.114 will become 0.11 and 0.14 will stay 0.14).

Game rules

By accepting these Terms and Conditions you confirm that you know and understand the rules of the games offered on the Website. It is at your discretion to familiarize yourself with the theoretical payout percentage of each game.

Availability of games

Please bear in mind some games may be unavailable in certain jurisdictions, as required by policies of game providers which may change from time to time.

Using VPN to bypass provider’s block is strictly prohibited and may lead to confiscation of winnings.

NetEnt

1. Absolute Restriction

NetEnt will not permit NetEnt Casino Games to be supplied to any entity that operates in any of the below jurisdictions (irrespective of whether or not NetEnt Casino Games are being supplied by the entity in that jurisdiction) without the appropriate licenses.

Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, Spain, Sweden, Switzerland, United Kingdom, United States of America.

2. Blacklisted Territories

All NetEnt Casino Games may not be offered in the following territories:

Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, Ecuador, Ethiopia, France, Ghana, Guyana, Hong Kong, Italy, Iran, Iraq, Israel, Kuwait, Latvia, Lithuania, Mexico, Namibia, Nicaragua, North Korea, Pakistan, Panama, Philippines, Portugal, Romania, Singapore, Spain, Sweden, Switzerland, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, United Kingdom, United States of America, Yemen, Zimbabwe.

3. Blacklisted Branded Games Territories

The following NetEnt Branded Games have some further restrictions in addition to the Blacklisted Territories set out above:

3.1 In addition to the jurisdictions set out in paragraph 2, Planet of the Apes Video Slot must not be offered in the following territories:

Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Turkey, Ukraine.

3.2 In addition to the jurisdictions set out in paragraph 2, Vikings Video Slot must not be offered in the following jurisdictions:

Azerbaijan, Cambodia, Canada, China, France, India, Indonesia, Laos, Malaysia, Myanmar, Papua New Guinea, Qatar, Russia, South Korea, Thailand, Turkey, Ukraine, United States of America.

3.3 In addition to the jurisdictions set out in paragraph 2, Narcos Video Slot must not be offered in the following territories:

Indonesia, South Korea.

3.4 In addition to the jurisdictions set out in paragraph 2, Street Fighter Video Slot must not be offered in the following territories:

Anguilla, Antigua & Barbuda, Argentina, Aruba, Barbados, Bahamas, Belize, Bermuda, Bolivia, Bonaire, Brazil, British Virgin Islands, Canada, Cayman Islands, China, Chile, Clipperton Island, Columbia, Costa Rica, Cuba, Curacao, Dominica, Dominican Republic, El Salvador, Greenland, Grenada, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, Jamaica, Japan, Martinique, Mexico, Montserrat, Navassa Island, Paraguay, Peru, Puerto Rico, Saba, Saint Barthelemy, Saint Eustatius, Saint Kitts and Nevis, Saint Lucia, Saint Maarten, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, South Korea, Suriname, Turks and Caicos Islands, United States of America, Uruguay, US Virgin Islands, Venezuela.

3.5 In addition to the jurisdictions set out in paragraph 2, Fashion TV Video Slot must not be offered in the following territories:

Cuba, Jordan, Turkey, Saudi Arabia.

4. Universal Monsters (Dracula, Creature from the Black Lagoon, Phantoms Curse and The Invisible Man) may only be played in the following territories:

Andorra, Austria, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Finland, Georgia, Germany, Greece, Hungary, Iceland, Ireland, Liechtenstein, Luxembourg, Malta, Moldova, Monaco, Montenegro, the Netherlands, North Macedonia, Norway, Russia, San Marino, Serbia, Slovakia, Slovenia, Turkey and Ukraine.

Additional Providers

Players from Australia are not eligible to play the games from Amatic.

Players from the following countries are not eligible to play the games from Microgaming: USA, Singapore, Italy, Denmark, South Africa, France, UK, Spain, Belgium, Australia, Taiwan, the Philippines.

Players from Canada are not eligible to play the games from Nyx(nextgen).

Players from Sweden are not eligible to play the games from Playngo and Pragmatic.

Players from Switzerland are not eligible to play the games by Play'n GO.

Disclaimer of liabilities

By accepting these Terms and Conditions you confirm your awareness of the fact that gambling may lead to losing money. The Casino is not liable for any possible financial damage arising from your use of the Website.

The Casino is taking effective measures to protect player’s private data from any unauthorized use and is only making it available to parties involved in providing of gambling services through the website. Notwithstanding this, the company is not responsible for how the information is further treated by third parties, for example third party software providers or affiliates. Treatment of player’s private data by such parties is subject to terms and conditions of these parties, if any.

The company is not liable of any hardware or software, defects, unstable or lost internet connections, or any other technical errors that may limit player’s access to the website or prevent player from an uninterrupted play.

In an unlikely case where a wager is confirmed or a payment is performed by us in error, the Company reserves the right to cancel all the wagers accepted containing such an error, or to correct the mistake by re-settling all the wagers at the correct terms that should have been available at the time that the wager was placed in the absence of the error.

If the Casino mistakenly credit your Player Account with a deposit, bonus or winnings that do not belong to you, whether due to a technical issue, error in the paytables, human error or otherwise, the amount and/or the winnings from such bonus or deposit will remain the Casino property and will be deducted from your Player Account. If you have withdrawn funds that do not belong to you prior to us becoming aware of the error, the mistakenly paid amount will (without prejudice to other remedies and actions that may be available at law) constitute a debt owed by you to us. In the event of an incorrect crediting, you are obliged to notify us immediately by email.

The Casino, its directors, employees, partners, service providers:

• do not warrant that the software or the Website is/are fit for their purpose;
• do not warrant that the software and Website are free from errors;
• do not warrant that the Website and/or games will be accessible without interruptions;
• shall not be liable for any loss, costs, expenses or damages, whether direct, indirect, special, consequential, incidental or otherwise, arising in relation to your use of the Website or your participation in the games.

You hereby agree to fully indemnify and hold harmless the Casino, its directors, employees, partners, and service providers for any cost, expense, loss, damages, claims and liabilities howsoever caused that may arise in relation to your use of the Website or participation in the Games.

You acknowledge that the Casino shall be the final decision-maker of whether you have violated the Casino’s Terms and Conditions in a manner that results in your suspension or permanent barring from participation in the Website.

Casino is not liable for damage and/or losses to an account holder and/or a third party caused directly and/or indirectly due to mistake, misprint, misinterpretation, mishearing, misreading, mistranslation, spelling mistake, fault in reading, transaction error, technical failure, technical hazard, registration error, manifest error, cancellation of a game for any reason, force majeure and/or any other similar event, failure of casino central computer system or any part thereof; delays, losses, errors or omissions resulting from failure of any telecommunications or any other data transmission system.

Use of player’s account

Each player can create only one (1) personal user account. Creating multiple accounts by a player (“Duplicate Accounts”) can lead to termination of the accounts and suspending of all payouts. Any returns, winnings or bonuses which the player has gained or accrued during such time as the Duplicate Account was active may be reclaimed by us, and players undertake to return to us on demand any such funds which have been withdrawn from the Duplicate Account.

The player must register personally by following the on-screen instructions.

The player shall not provide access to his or her account or allow using the Website to any third party including but not limited to minors.

The website can only be used for personal purposes and shall not be used for any type of commercial profit.

Any offensive or obscene language, as well as any commercial or promotional information, are not allowed in the "Nickname" field in the player's profile. If any violations are detected, support service members or other Company's staff may replace the contents of the "Nickname" field with something neutral. In case of a repeated violation, the player's account may be blocked and all funds confiscated.

You must maintain your account and keep your details up-to-date.

Right to withdraw consent. In cases where we rely on your consent for the processing of personal data, you have a right to withdraw your consent at any time.

We may also keep anonymized derivatives of your data to improve our content and marketing communications where no automated decision making is involved.

We reserve the right to make a phone call to the number provided in your user account, which at our own discretion can be a necessary part of the KYC procedure. Account and/or any actions in the account may be terminated until the account is fully verified. We will make reasonable efforts trying to contact you regarding the withdrawal of the funds, but if we are not able to reach you (by email or phone) in two (2) weeks, account will be locked, since you have failed to pass the KYC procedure.

In the unlikely event of a disagreement between the result that appears on your screen and the game server, the result that appears on the game server will prevail. You acknowledge and agree that our records will be the final authority in determining the terms and circumstances of your participation in the relevant online gaming activity and the results of this participation.

The website reserves the right to terminate games or events in exceptional circumstances further described below. Should a game miscarry or malfunction after starting due to a technical error, we shall

• a) cancel the game;
• b) refund the amount wagered; if the account holder has an accrued credit at the time the game miscarries, credit the monetary value of the credit to the account holder’s user account or, if the said account no longer exists, by paying it to the account holder in an approved manner;
• c) inform the regulator of the circumstances of the incident if necessary;
• d) refrain from further providing the games or services if such games or services are likely to be affected by the same failure.

We reserve the right to refuse the whole or part of any transaction requested by you at any time at our sole discretion. No transaction is accepted by us until you receive a confirmation that it has been accepted. If you do not receive a confirmation that your transaction has been accepted, you should contact customer services.

You shall compensate us in full for any claims, liabilities, costs, expenses (including legal fees) and any other charges that may arise as a result of your breach of the terms.

You can close account at any time by contacting casino team on live chat or by e-mail.

Anti-fraud policy

The Company has a strict anti-fraud policy and utilises various anti-fraud tools and techniques. If the player is suspected of fraudulent actions including, but not limited to:

• participating in any type of collusion with other players;
• development of strategies aimed at gaining of unfair winnings;
• fraudulent actions against other online casinos or payment providers;
• chargeback transactions with a credit card or denial of some payments made;
• creating two or more accounts;
• providing of forged documents;
• low risk roulette play where the player betting equal stakes for both black/red or even/odd covering 25 or more out of 37 numbers on the table. (Placing bets on black/red only covers 36 of 37 possible numbers).;
• other types of cheating;

or becomes a bankrupt in the country of their residence, the Company reserves the right to terminate such Player Account and suspend all payouts to the player. This decision is at sole discretion of the Company and the player will not be notified or informed about the reasons of such actions. The Company also reserves the right to inform applicable regulatory bodies of the fraudulent actions performed by the player.

In the event of chargeback at the account, the casino reserves the right to:

• charge the player a sum equivalent to the players available balance funds in order to compensate damages and expenses suffered by an incurred as a result of chargeback;
• claim further damages and financial losses from the player by contacting them via one of the methods provided during the registration process (i.e. phone, e-mail, etc.);
• close player's personal account and/or discard all and any winnings gained as a result of such act or attempt to act.
• You may not use funds that originates from any illegal activity or source or that is tainted or associated with any illegality or ill-gotten means. In accordance with our anti-fraud policies, we reserve the right to pay any requested withdrawal partly or in total via the same method of payment through which one or more deposits were made. We further reserve the right to pay any requested withdrawal directly to your bank account.

The Casino has zero tolerance to advantage play. Any player who will try to gain advantage of casino welcome offers or other promotions agrees that Company reserves the right to void bonuses and any winnings from such bonuses, for the reasons of:

• use of stolen cards;
• chargebacks;
• creating more than one account in order to get advantage from casino promotions;
• providing incorrect registration data;
• any other actions which may damage the Casino;

The Casino reserves the right to close your Player Account and to refund to you the amount on your account balance, subject to deduction of relevant withdrawal charges, at Casino’s absolute discretion and without any obligation to state a reason or give prior notice.

In order to verify player`s account casino management require documents (ID, payment systems, utility bills еtc) in Latin or Cyrillic alphabet. In case player doesn’t have an opportunity to provide documents in above-mentioned alphabets casino reserves the right to demand video verification where player shows his/her documents.

The Casino reserves the right to retain payments, if suspicion or evidence exists of manipulation of the casino system. Criminal charges will be brought against any user or any other person(s) who has/have manipulated the casino system or attempted to do so. The Casino reserves the right to terminate and/or, change any games or events being offered on the Website.

Should you become aware of any possible errors or incompleteness in the software, you agree to refrain from taking advantage of them. Moreover, you agree to report to the Casino any error or incompleteness immediately. Should you fail to fulfill such obligations, the Casino has a right to full compensation for all costs related to the error or incompleteness, including any costs incurred in association with the respective error/incompleteness and the failed notification.

The Company complies with Maltese and European laws, regulations and guidelines for the prevention of money laundering and the funding of terrorism. Suspicious transactions can be investigated by the Company. The Company reserves the right to send a suspicious transaction report to the competent authorities without notice or further reference to you. Besides, in case of any suspicious transactions, the company may block or close the account and withhold all funds as may be required by law and/or by the competent.

The casino is not a financial institution and thus should not be treated as such. Your account will not bear any interests and no conversion or exchange services will be offered at any time.

Depositing funds

The Website offers a variety of payment methods. They include VISA and MasterCard credit and debit cards, as well as various alternative payment methods. Please contact our support team at support@n1casino.com to inquire about the payment methods which are most favorable for your country of residence. Click the link

Please note that the minimal amount of deposit is 20 EUR/USD, 30 CAD/NZD.

The Company does not accept third party payments. You must make deposits only from a bank account, bank cards, e-wallets or other payment methods that are registered in your own name. If we determine during the security checks that you have violated this condition, your winnings will be confiscated and original deposit returned to the owner of the payment account. The company is not responsible for the lost funds deposited from third party accounts.

The company reserves the right at any time, in part or in whole (at its sole discretion) to refuse to conduct any transaction requested by you through the website if you have violated the Terms. No transaction is considered accepted until you receive confirmation from the company. If you have not received confirmation that your transaction has been accepted, you need to contact support.

It is your responsibility to ensure that any transaction you make is correct before you confirm your bet while playing.

The history of your transactions can be obtained by clicking on the “Wallet/Balance” tab in your Profile.

By depositing funds you agree not to make reversals, chargebacks or cancel the deposits. You also agree to compensate us for unpaid deposits.

The Website offers a variety of payment methods. They include VISA and MasterCard credit and debit cards (3D Secure is obligatory), as well as various web wallets. Procedures, terms and conditions, availability, and duration for deposits as well as fees for each method may vary depending on time as well as the country and payment method in question. Current advice is available when logged in on the Website under the heading "Deposits". You can also contact our support team to inquire about payment methods most favorable for your country of residence.

Withdrawing funds and return policy

The minimal amount for withdrawal is 20 EUR/USD, 30 CAD/NZD. The maximum amount for withdrawal depends on the payment method you decide to use. If the requested amount exceeds the limit of a particular payment system, the amount will be withdrawn in installments.

The Website supports payouts via Original Credit Transfer (OCT) from Visa and via Payment Transfer from Mastercard. Additional requirements are that the respective credit card is not a corporate credit card and the card is issued in a supported country. Current advice is available when logged in on the website under the heading "withdrawals". You can also contact our support team to inquire about payment methods most favorable for your country of residence. Additional requirements for credit card withdrawals are that the respective credit card is not a corporate credit card and the card is issued in a supported country. For visa, the following countries are not supported: USA, Hong Kong, India, Indonesia, Japan, Korea, Malaysia, Singapore. For mastercard, the following countries are supported: Andorra, Austria, Belgium, Cyprus, Czech Republic, Denmark, Estonia, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Luxembourg, Malta, Monaco, the Netherlands, Norway, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, the United kingdom.

Your withdrawals will be processed as soon as possible, however, please keep in mind that some web wallets take up to 3 days to process the withdrawal request.

Please note that even for supported countries the Casino is not able to guarantee successful credit card payment processing in all cases, since banks issuing credit cards may block or reject such transactions at their own discretion.

The internal operating currency of the Website is Euro. Due to this fact, in case you transact in other currencies, the amount deducted from your credit card may be insignificantly higher than displayed at the time of transaction due to currency conversions on the side of your bank and/or the Casino's payment processing system.

If you have deposited via credit or debit card or another payment method and the amount of withdrawal is equal or smaller than the one deposited, we reserve the right to pay the withdrawal amount back to the credit or debit card or another payment method used. If the amount exceeds the one deposited, the amount in excess will be paid via one of the alternative payment methods.

The company reserves the right to check player’s identity prior to processing payouts and to hold withdrawals for the time needed to check the player’s identity. Please note that when cumulative withdrawals reach 2,000 EUR the player verification procedure will be mandatory. In case of false personal data provided by the players, the withdrawal can be refused and the user account can be terminated. The player will be informed thereof by email. In some cases the website can request selfie with id, selfie with id and special sign, or call. Failure of passing this verification will lead to account closure and confiscation of winnings.

If you are self excluded from the casino you won't be able to log into your account and order withdrawal of any balance you have left. Once self-excluded, please reach out to our support team at support@n1casino.com in order to initiate withdrawal of remaining balance. Our support team will contact you within a reasonable timeframe with information on the withdrawal and will assist you with it.

Please note that active self-exclusion does not make you exempt from verification procedure if it's required by the casino to process funds. The funds remaining on balance will be paid according to the casino limits.

If you win more than 15,000 EUR/USD (or equivalent in other currency), the website reserves the right to divide the pay out into monthly instalments of 15,000 EUR/USD until the full amount is paid out. All progressive jackpot wins will be paid in full.

Maximum withdrawal amount processed to players of the VIP Level 1-3 is 3,000 EUR/USD, 4,500 CAD/NZD per week since the last successful cashout and 12,000 EUR/USD, 18,000 per month unless otherwise specified in the promotional terms and conditions.

For VIP players belonging to Level 4-14 weekly withdrawal limits are 5,000 EUR/USD, 7,500 CAD/NZD per week since the last successful cashout and 15,000 EUR/USD, 22,500 CAD/NZD per month unless otherwise specified in the promotional terms and conditions.

Players holding the 6th place of the Major League VIP Level 15 and higher can withdraw 6,000 EUR/USD, 9,000 CAD/NZD per week since the last successful cashout and 18,000 EUR/USD, 27,000 CAD/NZD, per month.

While staying in the VIP Level 21-30, players can withdraw 10,000 EUR/USD, 15,000 CAD/NZD per week since the last successful cashout and 50,000 EUR/USD, 75,000 CAD/NZD per month. The monthly limit is reset every first day of the month. Exceptions can be made for the most active and devoted players.

If a refund is requested by a player, the casino reserves the right to charge corresponding transactional fees for processing such a request.

All costs that may occur upon refund procedure are on the player.

Refund request may be declined by the casino if the player provides untrue, inaccurate, misleading, incomplete or intentionally modified.

Money deposited in casino must be used for gaming activity. Due to this, all deposits need to be wagered at least 1 time. If a player is suspected of money laundering or other fraudulent actions, the casino has the right to request that the deposits need to be wagered at least 3 times.

The player will not be able to play unless they accept the updated terms and conditions, but can withdraw the actual balance.

Dormant accounts

If no login on the Player Account on the Website is performed (the account is inactive) for a period longer than 12 months, the Company reserves the right to charge a monthly maintenance fee of €5 starting on the 13th month from last recorded login.

If the account remains inactive for a period longer than 12 months a reminder email will be sent via email every month starting on the 13th month.

If the account is inactive for a period of 30 months the account balance will be remitted back to the player. If the player cannot be located, the funds will be handed over to the maltese authorities thus remaining available for the player to access.

If the player cannot be located the funds will be retained by the Company. To get information on how to reinstate closed, dormant accounts or recover funds held on these accounts please contact customer support.

Complaints

Whilst we endevour to ensure that your gaming experience with us is a positive one, we do understand that situations may arise where you are not satisfied with the service you have received.

Where you have a complaint, you should feel free to contact our customer service team at support@n1casino.com.

Upon receipt of your complaint, in the first instance our Customer Support Team will endevour to address the issue to your satisfaction. After review by our Customer Support Team, if you still feel that the issue has not been resolved, you can request that your complaint be escalated to our management team for review.

While we will endevour to ensure that any complaint is escalated for management review is addressed within an appropriate time frame, but if you are still unhappy with the outcome of your claim 8 weeks after it is escalated to our management team, you may refer your complaint, free of charge to our appointed ADR service, CasinoReviews.com, or the Malta Gaming Authority.

Casino Reviews can be contacted via the details below. Complaints should be submitted via the onsite form unless you have been directed to submit your complaint via an alternative channel:

• To submit a complaint to CasinoReviews.com, you should complete the form on the following page - https://casinoreviews.com/complaints.
• Address: Office 1/2514, Level G, Quantum House, 75, Abate Rigord Street, Ta’Xbiex, XBX 1120
• Email: complaints@casinoreviews.com

Players have the option of lodging a dispute with the ADR entity free of charge. Regardless of whether the Player lodged a complaint to either the ADR entity or the Malta Gaming Authority, this does not affect the Player’s right to bring proceedings against the Company in any court of competent jurisdiction.

To submit a complaint to the Malta Gaming Authority, you should complete the form on the following page - http://www.mga.org.mt/support/online-gaming-support/.

Contact details for the MGA are as follows:

• Address: Suite 1, Level 3, TG Complex, Brewery Street, Mriehel, Birkirkara BKR 3000, Malta
• Telephone Number: +356 21316590/1/3/4
• Email: support.mga@mga.org.mt

If you are playing from the European Union, you can refer any dispute you have in connection to the services provided by the Company through the European Commission's Online Dispute Resolution Platform available at https://ec.europa.eu/consumers/odr/main/?event=main.adr.show2.

General Bonus Terms and Conditions

Regarding the bonuses and promotions, all dates and time frames are set in UTC TZ.

All bonuses are available for players from any country except for Bosnia and Herzegovina, Bulgaria, Croatia, Georgia, Greece, Hungary, Indonesia, Kazakhstan, Macedonia, Moldova, the Philippines, Serbia, Sierra Leone, Slovakia, Sweden.

The maximum withdrawal limit from no deposit free spins is 50 EUR (50 USD; 75 CAD/NZD; ). The maximum win restriction persists after the completion of the wagering requirement. The maximum you will ever be able to withdraw from play with funds associated with a (nodeposit) bonus is 50 EUR (50 USD; 75 CAD/NZD;). An exception can be made for loyal players, and in case of winning, the maximum win amount can be increased. To request a withdrawal, you must fully verify your account and make a minimum deposit.

Only one bonus is awarded per person (e-mail or IP address), unless stated otherwise.

The maximum bet while wagering is 5 EUR/USD, 7.5 CAD/NZD. The maximum bet limit (5 EUR) includes bets doubling after a game round has been completed and bonus rounds (purchased within the game).

To be able to receive bonuses, player(s) need to make a deposit of at least 20 EUR/USD, 30 CAD/NZD.

To use the free spins, you need to visit your client area, open the "Promo" tab and activate the ones you need. They will then become available for the corresponding slot.

When using an activated bonus, the real money from the player's account is wagered first and only then the bonus money.

You can claim only one bonus at a time. Deposit-related bonuses are not stacked.

Bonuses and free spins must be wagered 50 times before player(s) can order a withdrawal.

The player has a right to cancel a deposit bonus before starting to wager it. If the player decides to cancel a deposit bonus, free spins won’t be credited to the player`s account either. The reason for it is that the free spins are a part of a deposit bonus.

After reaching the VIP Level 4 in our VIP club, players can benefit from personal cashbacks and freespins (up to 3 bet level) from the VIP Manager (personal gifts) in case of high activity. If you have any further questions, please contact your VIP Manager or our support team via live chat.

The Website reserves the right to update Bonus Terms and Conditions at any time.

Bonuses are automatically canceled upon active balance reaching the amount of 0.05 EUR or less (or its equivalent). This term only applies to the balance tied to a bonus, i.e. deposit + bonus, or a bonus only (in case of a no deposit bonus), and it doesn't apply to funds on the Player's balance gained from other deposits or bonuses.

To learn more about particular bonuses, please read the bonus terms.

Bonus Wagering Terms

Please mind the fact each game comes with its own wagering %:

• Table games – Baccarat, Blackjack, Hi-Lo – 5% (wagering requirement for games with live dealer is 5%);
• Videopoker – 5% (wagering requirement for games with live dealer is 5%);
• Roulette, Poker – 5%;
• Slots – 100% (except for the games listed below).
• Other – 5%;

The following games are excluded from the bonus promotion offer:

If wagering requirements have not been met within the period of bonus validity, both bonus money and winnings will be removed from player's balance.

Any bonus can be cancelled before you start playing it through. Please contact the Website support service to find out more about cancelling your bonus.

A player can change currency only after the first stage of the welcome bonus has been completed.

All the bonuses are non-sticky. It means, you cannot request your withdrawal until wagering requirements are fully fulfilled. Also, you start playing for real money first, then for bonus money, and as soon as bonus money is lost, the bonus also gets lost.

Players can request a withdrawal of their deposits prior meeting the wagering requirements but keep in mind that the bonus and winnings will be forfeited.

Additional terms

The management of the Website reserves the right to withhold or seize any bonuses or winnings gained as a result of fraudulent or otherwise unfair practices.

It's forbidden to abuse the bonus offers available here. If any such cases come to light, the casino reserves the right to seize any winnings gained as a result of abusing the bonus offers and disable the option of using any bonuses for that account in future.

Delaying any game round in any game, including free spins features and bonus features, to a later time when you have no more wagering requirement and/or performing new deposit(s) while having free spins features or bonus features still available in a game is prohibited. Players doing so agree to have their bonus and associated winnings declared void.

Players from the following countries can not use no deposit freespin bonuses: Afghanistan, Albania, Algeria, Angola, Anguilla, Australia, Bahrain, Bangladesh, Belgium, Benin, Bosnia and Herzegovina, Botswana, Bulgaria, Burundi, Cambodia, Cameroon, Cape Verde, Chad, Comoros, Côte d'Ivoire, Crimea, Croatia, Ecuador, Egypt, Equatorial Guinea, Eritrea, Estonia, Ethiopia, France, Gambia, Georgia, Ghana, Greece, Guinea, Guinea-Bissau, Guyana, Hungary, India, Indonesia, Iran, Iraq, Israel, Italy, Kazakhstan, Kenya, Korea, Kuwait, Laos, Lesotho, Liberia, Macedonia, Madagascar, Malawi, Malaysia, Mali, Mauritania, Mauritius, Mauritius, Mexico, Moldova, Mongolia, Montenegro, Morocco, Mozambique, Myanmar, Namibia, Nepal, Nicaragua, Niger, Nigeria, Oman, Pakistan, Palestine, Panama, Papua New Guinea, the Philippines, Portugal, Romania, Rwanda, Sao Tome and Principe, Senegal, Serbia, Seychelles, Sierra Leone, Slovakia, Slovenia, South Korea, South, Sudan, Spain, Sudan, Swaziland, Sweden, Syria, Taiwan, Tanzania, Thailand, Togo, Tunisia, Turkey, Uganda, the Ukraine, the United Arab Emirates, the United Kingdom, the United States of America, Vietnam, Yemen, Zambia, Zimbabwe.

The use of bonus funds purely to progress through the bonus stages is prohibited. For example when bonus or cash funds are used purely to progress through the bonus stages (e.g. collecting 9 out of 10 coins to reach that bonus feature) and then final stages (e.g. playing to collect the final coin to reach 10 out of 10 coins to reach the bonus feature) completed with cash bets when bonus funds have been forfeited, lost or wagering met and converted to cash. All the winnings gained during that play may be considered void.